Retail Security Solutions

A Multinational Retailer's Journey from Multiple Service Providers to a Centralised Security Service Provider

Company Info

The client is one of India's largest Manufacturer and Retailer of Fashion Goods Across India
Presence across every city within India
Retail Units are Company managed and franchisee across India

Multiple Vendors engaged across India for Security and housekeeping Services
High Pilferage observed across retail units located outside of Metro citizens
Non Adherence to Company norms across different stores in security and facility management
Compliance failure by multiple service vendors, resulting in multiple complaints with Labour Department across India
Retailer was keen to reduce cost

Developed a robust process management system for security and housekeeping, which was piloted across 10 cities. This was developed out of our initiative to solve customer problem
Undertook a complete review of compliance complaints across India, allowing company to go ahead with one time solution for all cases with personnel deployed across multiple vendors
Developed a robust compliance management system, bringing all personnel into our systems to ensure operational stability
Comprehensive training program was developed and implemented across all retail units in India
Implemented a Security process and workflow revamp across warehouses and stores to reduce overall manpower requirement
Robust Electronic Security and Inventory management systems were developed for retail units

We became Single solution provider for all Security and Facility needs across India
Pilferage across retail outlets was reduced by 85% within 3 months
100% Adherence to compliance was ensured, resulting in no complaints in the past 3 years of our operations
High satisfaction by Customer employees and franchisee owners across India
Achieved a cost reduction of 14% across India in Security expenses to Retailer

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