Startup Fulfillment Services
Enabling growth for Instant Grocery with our fulfillment solutions
Company Info
- An Upcoming Startup in the Instant Grocery Space, which commenced operations during Covid
- Raised Funding to scale up operations across India
Problem Statement
- Identification of Warehouse for Specific locations within Budget
- Establishment of Operations within 20 days of Warehouse identification
- Identification of Delivery partners within limited budget
- Sourcing and mobilization of right talent for warehouse
- SLA to be met for customer deliveries
- Handle the peak season volumes within budget
Solution Provided
- Developed a Robust process structure for identification of warehouse with specifications to ensure quick operational flow
- Developed a robust warehouse infra team, allowing for setting up warehouse within 2 weeks
- Enhanced packaging solutions to reduce leakage and breakage during transit
- Extensive QC at inbound and outbound to reduce errors in shipment, improving customer experience
- Weekly Training undertaken to staff to ensure high adherence to process
- Comprehensive Sourcing and Onboarding strategy implemented, leading to limited issue to employee absenteeism
- Robust pool of personnel was developed to ensure that right persons were available for work
- Robust pool of Gig-workers were identified and trained to ensure availability during peak periods
- Electric Vehicle Delivery and Charging Solutions were provided to keep delivery costs within control
- Ensured all the compliances are taken care of for all staff deployed with monthly reports to Client for audit
Outcome
- Warehouse acrors 40 locations went live within a average time period of 15 days per warehouse
- Pilferage was maintained way below industry average
- 99% Warehouse Staff Attendance was maintained ensuring negligible operational challenges
- High Customer Satisfaction as over 95% deliveries were delivered without any breakage or spillage due to exhaustive packaging solution
- 90% deliveries were completed within 30 mins of Inbound orders for customer
- Negligible Compliance failure observed in Audits by customer
Interested in a similar solution for your organistion, the feel free to connect with us.