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Case study

Large-scale staff deployment for a government services network

A large-scale government services provider delivering citizen services across roughly ninety locations in a state, including over seventy rural locations.

Result

Staff were deployed across the locations within three weeks, attrition was limited over the first months of operations, and attendance was tracked and reported under the agreement.

Source: Client-reported review of the engagement
How it was measured

Client and Knighthood reviewed deployment, attendance and attrition records after commencement; the result reflects the client's own reported figures.

Period

First six months of operations

Last reviewed

2025-05-21

Claim status

Verified — baseline, result, method and period on record

The problem

Needed to deploy staff with different skills across ninety spread-out locations quickly, with a strong employee-compliance system to avoid audit failures and reliable attendance and productivity monitoring under a revenue-sharing agreement.

The scope

Sourcing, mobilisation and compliance management for staff across the provider's location network, including remote and rural sites.

Baseline

No existing on-the-ground deployment across the ninety locations; workforce to be sourced and mobilised from scratch.

Source: Client engagement baseline (2023)
Intervention

Built a productivity-linked salary model, a daily productivity measurement process, app-based attendance tracking with location mapping, a training programme, and a sourcing and onboarding strategy to hire quickly and at scale.

Result

Staff were deployed across the locations within three weeks, attrition was limited over the first months of operations, and attendance was tracked and reported under the agreement.

Source: Client-reported review of the engagement

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