Inspect trust, don't take our word

What procurement can review

A running set of safe-to-publish corporate documents and descriptions, kept current rather than presented as one-time claims.

• Incorporation and registration records (legal name, registration identifiers)
• Registered office and operating-office addresses
• Corporate insurance summary
• Information-security and privacy position
• Restricted documents — available to procurement on request under a simple request process

Restricted records (contracts, named client references, working documents) are shared with procurement on request through a simple confidentiality, not published wholesale.

How licences and certifications are verified

Trust is a dated, sourced record — not a superlative. The registry pages show each record with its dates, owner and review date.

• Every licence and certificate is a dated record in the registry — not a prose promise
• Each record carries the grant/effective date, expiry, a review date and an accountable reviewer
• Records are re-verified against their next review date rather than repeated without checking
• A PSARA licence is authority in one jurisdiction only — it does not claim staffing or facility presence there

See the live register at compliance-and-licences and certifications.

A sample escalation matrix

How issues escalate, who is accountable at each level, and how the resolution is closed out.

• What gets escalated — service, safety or compliance issues that pass the agreed threshold
• Who is accountable at each level, and the expected response window at that level
• How escalation is recorded and how the resolution is closed out and reported back
• A sample matrix is available for the specific engagement scope and is agreed, not assumed

What a sample SLA report defines

A sample SLA shows the shape of the commitment and how a measured result is attributed — not a number we promise to hit everywhere.

• What the sample SLA defines — attendance, response, reporting cadence and review period
• How a measured result is attributed — the baseline, the method and the reporting period
• What is explicitly out of scope — so a promise is never mistaken for a guarantee
• Samples are illustrative and agreed per engagement; they are not a standing claim of achieved levels

Ask for the records you need

If procurement needs a restricted document or a current dated copy, tell us the scope and we will make it available under a confidentiality.

We publish what is safe to show publicly; everything else is released on request so that nothing is handed over without a documented, accountable process.