Retail security and facility consolidation
A fashion retailer with company-managed and franchisee retail units across multiple cities, previously served by several separate security and housekeeping vendors.
Pilferage across retail outlets was reduced and security costs were reduced, with a single owner for all security and facility needs.
Source: Client-reported review of the engagementClient and Knighthood jointly reviewed pilferage records and security spend before and after the changeover; the result reflects the retailer's own reported figures.
First year of consolidated operations
2025-05-18
Verified — baseline, result, method and period on record
The problem
High pilferage was observed at retail units outside the metro cities, and there was inconsistent adherence to company norms on security and facility management across stores. Multiple service vendors also carried recurring compliance failures that surfaced as labour-department complaints.
The scope
Security and facility services across the retailer's unit network, moving from several vendors to one accountable operating partner.
Multiple vendors with no single owner; recurring compliance complaints; pilferage observed across retail units outside metro cities.
Source: Client engagement baseline (2023)Consolidated security and housekeeping under one owner; built a sub-vendor management process for locations outside our direct presence; reviewed and cleared outstanding compliance cases; implemented a training programme and a security process and workflow revamp across stores and warehouses.
Pilferage across retail outlets was reduced and security costs were reduced, with a single owner for all security and facility needs.
Source: Client-reported review of the engagementSend the requirement
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